Frequently asked questions
The waiting time is generally 48 hours, but it can be up to 15 days if no domestic cleaner is available in your area for the requested time.
Payment is only made via the service voucher system.
To register for the service vouchers system, go to the website: Titre-Service - Sodexo Belgium (Choose your region, click on the "registration" tab and fill in the registration form.
If you want a paper form :
You just have to print it, fill it in and send it back by mail to the following address
You can also drop by one of our branches and we will be pleased to print it for you.
Once you have registered for service vouchers, you can order your service vouchers in different ways:
You can order your service vouchers directly via these applications, just follow the instructions.
Your service vouchers will be sent to you in electronic or paper format, depending on your preference.
If you choose paper vouchers, you will receive them directly at home. If you choose electronic vouchers, they will be in your electronic wallet on your Sodexo account.
The rate is €9 per working hours with a tax reduction that varies according to the region where you live.
You can find more information here.
If you are alone, you can order 500 service vouchers per civil year.
If you buy your service vouchers as a couple, you can buy 1000 service vouchers per civil year.
At Les P'tites Fées Bleues, we recommend electronic service vouchers for simplicity and speed. Everything is automatic, you don't have to fill in anything on the voucher. All you have to do is order them via the Sodexo website, your mobile application or your banking application (Belfius/KBC).
The electronic solution also allows you to do something for the planet!
In case of loss, theft or non-receipt of your service vouchers, you must complete and send the form bellow corresponding to your region.
The validity of a service voucher varies according to your region:
Unused and unexpired service vouchers can be refunded or exchanged for new ones.
You can make your request online on the Sodexo website via your secure area by clicking on "My service vouchers" then "Exchange or refund". This is a free operation.
You can also do this by post. In this case, the service vouchers must be valid when Sodexo receives the letter.
No. The service vouchers are nominative, so it is not possible to transfer them to a relative.
Yes, except in certain situations, such as when your domestic cleaner is ill or on holiday.
Your case manager will then suggest a replacement depending on availability.
If you have a problem with your domestic cleaner, we will do everything possible to find you another one.
The service can be terminated by either party by giving at least one month's notice by a registered mail (the notice period begins on the date the registered mail is sent) or by e-mail.
The party to whom the notice is given may at any time unilaterally reduce the duration of the notice or even cancel it. The termination of the service is indivisible: it automatically applies to all the domestic cleaners of the service company performing in the home.
We will assign a domestic cleaner to you according to your requests. You will then be able to keep in touch with him/her via the various communication channels (telephone, e-mail, etc.).
The domestic cleaner uses the equipment available in the client's home.
The client can choose the products he/she prefers and discuss with the domestic cleaner which products he/she will need to carry out the tasks.
Our housekeepers work from Monday to Friday from 8 am to 6 pm (and exceptionally on Saturdays). They do not work on Sundays or public holidays. As far as the schedule is concerned, we offer you a service schedule according to your preferences and availability.
The amount that can be deducted for tax purposes depends on the region in which you live:
The 1st March of each year you are supposed to receive your tax certificate by e-mail or by post. If you don’t receive it, you need to connect you to the Sodexo website in your secure area. Click on the "Account" tab and then on "Tax certificate".
Anyone can become a domestic cleaner, even people who are not registered as jobseekers.
If you don’t have Belgian nationality, a residence and/or work permit will be required depending on your country of origin.
It is possible to have a full-time or part-time contract.
However, the minimum number of hours per week must be more than 13 hours.
Unfortunately, students are not accepted for the position of domestic cleaner.
You can enter your benefits via the mobile application "Job Tracker" or by phone.
If you want to download the Job Tracker application, go to the App Store or Play Store and enter the name “Job Tracker” in the search bar. Download the application and enter your data.
If you want to complete it by phone, follow the steps below:
GAP Mobile is an application that allows our domestic cleaners to view their schedules instantly and 24 hours a day.
There are several reasons why we now use this application:
Simply download the GAP Mobile application available on the App Store and Google Play Store. Your case manager will then send you a QR code that will allow you to log into your personal area.
Once logged in, you can instantly view your schedule and start using the app on a daily basis.
If you are ill, inform your manager as soon as possible. You should send your medical certificate within 48 hours to the Court-Saint-Etienne office (rue du Werchai 5/0001).
If you have an accident at work, inform your manager as soon as possible. You will be covered by our insurance.
In case of an accident at work, you are automatically covered by our insurance.
To find out what's going on in the company, just read the newsletter that we send you every month by e-mail. In this newsletter, you can find competitions or discount offers for different companies and brands.
La prime de parrainage est un des avantages qu’offre notre entreprise.
How does it work?
If you are in the company and you hire a domestic cleaner at Les P'tites Fées Bleues, you will receive €500* net when this person is hired and €500* net 6 months later, if this person is still in the company. In total, you will receive €1000 net thanks to this sponsorship bonus.
There are no restrictions, you can receive this bonus as many times as you hire people.
* The bonus is prorated according to the number of working hours.
The Citroën Ami is available to our domestic cleaners provided they meet certain criteria:
The project to make this vehicle available is till in a test phase.
Please contact your branch manager to reserve your place in the queue.
We will get back to you as soon as more vehicles become available.
Do not hesitate to contact us if you need care outside these areas.
Here is a list of the care provided by our nurses :
Find here the complete list of treatments and more details: https://www.lesptitesfeesbleues.be/en/about/home-treatment
Palliative care is aimed at caring for patients with a serious and debilitating illness at home. We work in close collaboration with the attending physician and all the other people involved with the patient. Les P'tites Fées Bleues come to your home and are accessible 24 hours a day. We are available and adapt our visits and the number of visits we make to ensure the patient's comfort, whatever the pathology.
Yes, we practice the third-party payment system and we are approved by all mutual insurance companies.
Our nurses work from 7am to 1pm and from 4.30pm to 8pm.
The nurse will come to your home according to the time slot you have defined with our administrative nurse.
In most cases it is possible to keep the same nurse. However, it is possible that the nurses vary.
The nurse does not bring his/her own equipment, the patient has to get the necessary equipment for the execution of the protocol established by the prescriber. Exception: PCR tests are performed at home.
You cannot contact your nurse directly.
If you wish to contact the nursing service, you must call 0800/82.302.
You can only call the on-call number if you are already a patient at Les P'tites Fées Bleues, and when it is an emergency.
We know that elderly people are attached to their homes. That is why, at Les P'tites Fées Bleues, we do everything possible to ensure that they can stay there as long as possible.
The sponsorship bonus allows people from outside the company to receive an advantage if they bring a nurse into the company.
If you bring a nurse into our company, you will receive €500* NET at the end of the nurse's fixed-term contract and €500* NET after 6 months, if the nurse is still with the company.
You can receive this bonus as many times as you hire nurses.
* Conditions for a full-time position; the bonus is prorated according to the number of hours.
To work at Les P'tites Fées Bleues, you can send an e-mail to email@example.com. Please include your name, address and telephone number. Don't forget to attach your CV in PDF format.
If you are not Belgian, you will have to pass an equivalence test before you can practice in Belgium.
It is possible to do your internship at Les P'tites Fées Bleues if you are in your final year. You will then be considered as a nursing assistant. Contact us by e-mail at firstname.lastname@example.org.
If you are ill, let us know as soon as possible. You should send your medical certificate to the Rixensart office within 48 hours.
The first thing to do if you have an accident with your company car is to make a report. After that, you must notify us of the accident.
The sponsorship bonus is one of the advantages offered by our company. If you are in the company and you hire a nurse at Les P'tites Fées Bleues, you will receive 1000* € net at the signature of this person and 1000* € net after 6 months, if this person is still in the company.
In total, you will receive €2,000 net thanks to this bonus. You can collect the bonus as many times as you bring nurses into Les P'tites Fées Bleues.
* Conditions for a full time job; the bonus is prorated according to the number of hours.
Les P'tites Fées Bleues are always looking for new partners to organise contests! Would you like to work with us?
We organise contest for :
For more information on how to participate, please send an e-mail to email@example.com.
Les P'tites Fées Bleues - Home treatment is looking for new collaborations with medical institutions, nursing homes and BMI centres to offer the services of its care staff (nurses and care assistants).
Please note! This is not a temporary service. For more information, please send an e-mail to firstname.lastname@example.org.
Would you like to write an article for the CARE@HOME magazine? Send an e-mail too email@example.com and we will send you the different themes for the current year.
CARE@HOME is a free bimonthly health magazine distributed in various hospitals, medical centres, care facilities, veterinarians and hairdressers in Walloon Brabant and Brussels. For each edition, we have advertising inserts available.
For more information, you can send an e-mail to firstname.lastname@example.org.
If you would like to receive our free health magazine, you can send an e-mail to: email@example.com.