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Frequently asked questions

FAQ - Abonnement Titres-Services

  • 1. Système d’abonnement

    Depuis janvier 2023, comme beaucoup d’autres acteurs du secteur des titres-services, nous avons été amenés à adapter nos frais supplémentaires sous forme d’un abonnement.

    Ces derniers permettent à l’entreprise de lutter contre la pression des facteurs externes (augmentation du prix de l’énergie, des coûts salariaux, etc.) pour nous permettre de maintenir la qualité de nos différents services :

    • Le recrutement et la mise à disposition d’un(e) aide-ménager(ère)
    • La visite de votre habitation pour acter toutes vos demandes particulières de nettoyage et évaluer le temps nécessaire.
    • La formation de nos aides-ménager(ère)s et nos équipes administratives
    • La gestion des différents plannings
    • La recherche de remplacement de votre aide-ménager(ère) habituel(elle) en cas d’absence ce(tte) dernier(ère)
  • 2. Les entreprises de titres-services peuvent-elles facturer des frais supplémentaires ?

    Oui. Les entreprises des titres-services sont autorisées à facturer des frais administratifs.

    Vous pouvez retrouver plus d’informations à ce sujet en cliquant sur les liens ci-dessous.

  • 3. Les autres entreprises de titres-services facturent-elles aussi des frais supplémentaires ?

    Aujourd’hui, pour des raisons de survie financière, la plupart des entreprises commerciales de titres-services facturent des frais supplémentaires.

    Chez Les P’tites Fées Bleues, nous avons opté pour un abonnement mensuel de 9,99 € que nous facturons chaque trimestre. Nos clients reçoivent ainsi une facture de 29,97 € une fois par trimestre.

  • 4. Le prix de l’abonnement est-il variable ?

    Non. Le prix de l’abonnement est de 9,99 € par mois et ce indépendamment du nombre de prestations.

  • 5. Quand et à quelle fréquence l’abonnement est-il facturé ?

    Au début de chaque trimestre, vous recevrez une facture de 29,97 € (3 mois x 9,99 €).

    Si vous devenez client chez Les P’tites Fées Bleues en cours de trimestre, la première facture vous sera envoyée le mois suivant votre première prestation pour couvrir le trimestre en cours. Par la suite, vous recevrez chaque facture en début de trimestre.

  • 6. Comment payer mon abonnement ?

    Vous recevrez votre facture par mail et disposerez de plusieurs possibilités de paiement :

    • Par domiciliation
    • Par QR-code
    • Par virement bancaire
  • 7. Dois-je payer l’abonnement en cas d’absences/vacances de mon aide-ménager(ère) ?

    Oui. En cas d’absences/vacances, nous vous proposerons, dans la mesure du possible un(e) autre aide-ménager(ère).

  • 8. Cet abonnement est-il déductible fiscalement ?

    Non. Seuls les titres-services sont déductibles fiscalement.

  • 9. Que se passe-t-il en cas de non-paiement de l’abonnement ?

    Si l’abonnement n’est pas directement payé, nous vous enverrons d’abord plusieurs rappels de paiements.

    Ensuite, si la situation n’est pas régularisée, Les P’tites Fées Bleues se réservent le droit de stopper les prestations à la fin du trimestre.

  • 10. J’ai un problème avec ma facture, à qui puis-je m’adresser ?

    Vous pouvez vous adresser aux gestionnaires de votre agence.

  • 1) How do I apply for a domestic cleaner ?

    You can fill in our online application form here or call us on 0800/82.302.

  • 2) What is the waiting time for a domestic cleaner?

    The waiting time is generally 48 hours, but it can be up to 15 days if no domestic cleaner is available in your area for the requested time.

  • 3) What geographical areas do we cover?

    Our agencies are located in the following regions:

  • 4) I already work with a domestic cleaner, is it possible to benefit from the service voucher system?

    Yes, it is possible and even more advantageous for you and your domestic cleaner!

    Contact us by telephone on 0800/82.302 or by e-mail at info@lpfb.be.

  • 5) How do I pay for the services of my domestic cleaner?

    Payment is only made via the service voucher system.

    • If you have paper service vouchers, you must fill in your details on the cheque and then give it to your domestic cleaner.
    • If you have electronic vouchers, the domestic cleaner will encode the service electronically on the same day using your Sodexo identification number. The service vouchers will be automatically debited from your Sodexo account according to the number of working hours.
  • 6) How do I register for Service Cheques?

    To register for the service vouchers system, go to the website: Titre-Service - Sodexo Belgium (Choose your region, click on the "registration" tab and fill in the registration form.

    If you want a paper form :

    You just have to print it, fill it in and send it back by mail to the following address

    • For Brussels: boulevard de la Plaine 78, 1080 Brussels.
    • For Wallonia: boulevard de la Plaine 77, 1080 Uccle.
    • For Flanders: Boulevard de la Plaine 76, 1080 Brussels.

    You can also drop by one of our branches and we will be pleased to print it for you.

  • 7) How do I receive my service vouchers?

    Once you have registered for service vouchers, you can order your service vouchers in different ways:

    • Via your secure space on the Sodexo website or via the Sodexo application.
    • Log in and choose the number of vouchers you wish to order.
    • You will then have to make a bank transfer.
    • Via the Belfius bank or KBC bank application.

    You can order your service vouchers directly via these applications, just follow the instructions.

    Your service vouchers will be sent to you in electronic or paper format, depending on your preference.

    If you choose paper vouchers, you will receive them directly at home. If you choose electronic vouchers, they will be in your electronic wallet on your Sodexo account.

  • 8) What are the rates for service vouchers?

    The rate is €9 per working hours with a tax reduction that varies according to the region where you live.
    You can find more information here.

  • 9) How many service vouchers can I order per year?

    If you are alone, you can order 500 service vouchers per civil year.
    If you buy your service vouchers as a couple, you can buy 1000 service vouchers per civil year.

  • 10) Why should I choose electronic service vouchers?

    At Les P'tites Fées Bleues, we recommend electronic service vouchers for simplicity and speed. Everything is automatic, you don't have to fill in anything on the voucher. All you have to do is order them via the Sodexo website, your mobile application or your banking application (Belfius/KBC).

    The electronic solution also allows you to do something for the planet!

  • 11) What should I do if I have not received my vouchers or if I have lost them?

    In case of loss, theft or non-receipt of your service vouchers, you must complete and send the form bellow corresponding to your region.

    • Walloon Region: You must fill in the form and send it by e-mail or by post.
    • Flemish Region: You must fill in the form and send it via the contact form or by post.
    • Brussels: Lost or stolen tickets are not refunded. In the event of non-receipt, you must complete the form and send it via the contact form or by post.
  • 12) What is the validity of my service vouchers?

    The validity of a service voucher varies according to your region:

    • Brussels-Capital: 6 months
    • Wallonia: 8 months
    • Flanders: 12 months
  • 13) What should I do if I have some service vouchers left over and they are about to expire?

    Unused and unexpired service vouchers can be refunded or exchanged for new ones.

    You can make your request online on the Sodexo website via your secure area by clicking on "My service vouchers" then "Exchange or refund". This is a free operation.

    You can also do this by post. In this case, the service vouchers must be valid when Sodexo receives the letter.

  • 14) Can I transfer my service vouchers to a relative?

    No. The service vouchers are nominative, so it is not possible to transfer them to a relative.

  • 15) Is it possible to keep the same domestic cleaner?

    Yes, except in certain situations, such as when your domestic cleaner is ill or on holiday.
    Your case manager will then suggest a replacement depending on availability.

  • 16) Is it possible to change domestic cleaner?

    If you have a problem with your domestic cleaner, we will do everything possible to find you another one.

  • 17) How to stop the service?

    The service can be terminated by either party by giving at least one month's notice by a registered mail (the notice period begins on the date the registered mail is sent) or by e-mail.

    The party to whom the notice is given may at any time unilaterally reduce the duration of the notice or even cancel it. The termination of the service is indivisible: it automatically applies to all the domestic cleaners of the service company performing in the home.

  • 18) How do I contact my domestic cleaner?

    We will assign a domestic cleaner to you according to your requests. You will then be able to keep in touch with him/her via the various communication channels (telephone, e-mail, etc.).

  • 19) Does the domestic cleaner have to bring his/her own equipment?

    The domestic cleaner uses the equipment available in the client's home.

    The client can choose the products he/she prefers and discuss with the domestic cleaner which products he/she will need to carry out the tasks.

  • 20) Is there a specific schedule for the services?

    Our housekeepers work from Monday to Friday from 8 am to 6 pm (and exceptionally on Saturdays). They do not work on Sundays or public holidays. As far as the schedule is concerned, we offer you a service schedule according to your preferences and availability.

  • 21) What is not allowed in service cheques?
    • Baby-sitting
    • Garden work
    • Do-it-yourself work
    • Maintenance of common areas (stairs, entrance hall, etc.)
    • Taking care of pets
    • Maintenance of professional areas (waiting room, doctor's surgery, etc.)
  • 22) How much can I deduct for tax purposes each year?

    The amount that can be deducted for tax purposes depends on the region in which you live:

    • For Brussels: a reduction of €1.35 per service voucher on the first 163 service vouchers purchased. You therefore pay €7.65 per service voucher.
    • For Wallonia: a reduction of €0.90 per service voucher on the first 150 service vouchers purchased. You therefore pay €8.10 per service voucher.
    • For Flanders: a reduction of €1.80 per service voucher on the first 147 service vouchers purchased. You therefore pay €7.20 per service voucher.
  • 23) Where can I find the tax certificate?

    The 1st March of each year you are supposed to receive your tax certificate by e-mail or by post. If you don’t receive it, you need to connect you to the Sodexo website in your secure area. Click on the "Account" tab and then on "Tax certificate".

FAQ - Domestic cleaner

  • 1) How to become a domestic cleaner at Les P'tites Fées Bleues?

    To become a domestic cleaner for Les P’tites Fées Bleues, you need to send an e-mail to careers@lpfb.be with your name, address and telephone number. Please check that the phone number you provide is valid.

  • 2) Who can become a domestic cleaner?

    Anyone can become a domestic cleaner, even people who are not registered as jobseekers.
    If you don’t have Belgian nationality, a residence and/or work permit will be required depending on your country of origin.

  • 3) Is it possible to have a full-time or part-time contract?

    It is possible to have a full-time or part-time contract.
    However, the minimum number of hours per week must be more than 13 hours.

  • 4) I’m a student and I would like to work at Les P'tites Fées Bleues, is this possible?

    Of course, students are welcome with us, whether for a partial mission or throughout the year. Send your CV to careers@lpfb.be and we will get back to you as soon as possible!

  • 5) How do I enter my services?

    You can enter your benefits via the mobile application "Job Tracker" or by phone.

    If you want to download the Job Tracker application, go to the App Store or Play Store and enter the name “Job Tracker” in the search bar. Download the application and enter your data.

    If you want to complete it by phone, follow the steps below:

    • It is possible to call from a landline, the free number is :
      • If you have worked an hour in Brussels and/or Flanders: 0800/355 30
      • If you have worked an hour in Wallonia: 0800/351 80
    It is possible to call from your personal phone, the number is :
    • If you have worked for an hour in Brussels and/or Flanders (regional rate): 02/547 54 97
    • If you worked an hour in Wallonia: 0800/351 80
  • 6) What is the GAP Mobile application?

    GAP Mobile is an application that allows our domestic cleaners to view their schedules instantly and 24 hours a day.

  • 7) Why use GAP Mobile?

    There are several reasons why we now use this application:

    • 24-hour schedule consultation
    • Be aware of any schedule changes in real time
    • No more need to go to the agency to file the schedules every week
    • Automatic validation of services via the application
    • Free communication with your file manager
    • Better in-house administrative management
    • Considerable reduction of our ecological footprint
  • 8) How does the GAP Mobile application work?

    Simply download the GAP Mobile application available on the App Store and Google Play Store. Your case manager will then send you a QR code that will allow you to log into your personal area.

    Once logged in, you can instantly view your schedule and start using the app on a daily basis.

  • 9) What do you do in case of illness or accident at work?

    If you are ill, inform your manager as soon as possible. You should send your medical certificate within 48 hours to the Court-Saint-Etienne office (rue du Werchai 5/0001).

    If you have an accident at work, inform your manager as soon as possible. You will be covered by our insurance.

  • 10) What types of insurance are you entitled to as a domestic cleaner?

    In case of an accident at work, you are automatically covered by our insurance.

  • 11) How can I find out about company news (competitions, gifts, etc.)?

    To find out what's going on in the company, just read the newsletter that we send you every month by e-mail. In this newsletter, you can find competitions or discount offers for different companies and brands.

  • 12) What is the sponsorship bonus?

    La prime de parrainage est un des avantages qu’offre notre entreprise.

    How does it work?

    If you are in the company and you hire a domestic cleaner at Les P'tites Fées Bleues, you will receive €500* net when this person is hired and €500* net 6 months later, if this person is still in the company. In total, you will receive €1000 net thanks to this sponsorship bonus.

    There are no restrictions, you can receive this bonus as many times as you hire people.

    * The bonus is prorated according to the number of working hours.

  • 13) How can I benefit from the Citroën Ami?

    The Citroën Ami is available to our domestic cleaners provided they meet certain criteria:

    • You must have a 38-hour contract.
    • Working in an area where the customers are fairly close.

    The project to make this vehicle available is till in a test phase.

    Please contact your branch manager to reserve your place in the queue.

    We will get back to you as soon as more vehicles become available.

FAQ - Care

  • 1) How do I apply for a home care nurse?

    You can make a request on our website via the online form.

    You can also call us on 0800/82.302 or send us an e-mail at :

  • 2) Which geographical areas are covered by our home care service?
    • The areas covered in Walloon Brabant are : Rixensart, La Hulpe, Waterloo, Lasne, Ohain, Genval, Maransart, Plancenoit, Braine-l'Alleud, Ophain, Court-Saint-Étienne.
    • The areas covered in Brussels are : Uccle, Forest, Saint-Gilles, Ixelles, Etterbeek, Woluwe-Saint-Pierre, Woluwe-Saint-Lambert, Auderghem.

    Do not hesitate to contact us if you need care outside these areas.

  • 3) What are the different types of care provided by the nurse?

    Here is a list of the care provided by our nurses :

    • Hygiene care
    • Wound care
    • Palliative care
    • Injections
    • Blood sampling
    • Stomies
    • Diabetic follow-up
    • Bladder catheterisation
    • Infusions
    • Various minor care
    • ...

    Find here the complete list of treatments and more details: https://www.lesptitesfeesbleues.be/en/about/home-treatment

  • 4) Do you carry out PCR tests at home?

    The nurses come to your home to carry out a PCR test, by appointment.

    The results of your test are available between 24 and 48 hours after the visit of our nurse.

    To make an appointment, you can call 0800/82.302 or send an e-mail to :

  • 5) How is palliative care organized?

    Palliative care is aimed at caring for patients with a serious and debilitating illness at home. We work in close collaboration with the attending physician and all the other people involved with the patient. Les P'tites Fées Bleues come to your home and are accessible 24 hours a day. We are available and adapt our visits and the number of visits we make to ensure the patient's comfort, whatever the pathology.

  • 6) Does the mutual insurance company intervene for home care?

    Yes, we practice the third-party payment system and we are approved by all mutual insurance companies.

  • 7) What are the schedules for receiving care?

    Our nurses work from 7am to 1pm and from 4.30pm to 8pm.

  • 8) When does my nurse come to my home?

    The nurse will come to your home according to the time slot you have defined with our administrative nurse.

  • 9) Is it possible to keep the same nurse in the long term?

    In most cases it is possible to keep the same nurse. However, it is possible that the nurses vary.

  • 10) Does the nurse bring his/her own equipment?

    The nurse does not bring his/her own equipment, the patient has to get the necessary equipment for the execution of the protocol established by the prescriber. Exception: PCR tests are performed at home.

  • 11) How do I contact my nurse?

    You cannot contact your nurse directly.

    If you wish to contact the nursing service, you must call 0800/82.302.

  • 12) What is the care on-call number?

    There is an on-call service for emergencies ONLY:

    02/653.00.00 for Walloon Brabant

    0474/77.99.96 for Brussels

  • 13) When can I call the emergency number?

    You can only call the on-call number if you are already a patient at Les P'tites Fées Bleues, and when it is an emergency.

  • 14) Why use home care to keep older people at home?

    We know that elderly people are attached to their homes. That is why, at Les P'tites Fées Bleues, we do everything possible to ensure that they can stay there as long as possible.

  • 15) What is the sponsorship bonus?

    The sponsorship bonus allows people from outside the company to receive an advantage if they bring a nurse into the company.

    If you bring a nurse into our company, you will receive €500* NET at the end of the nurse's fixed-term contract and €500* NET after 6 months, if the nurse is still with the company.

    You can receive this bonus as many times as you hire nurses.

    * Conditions for a full-time position; the bonus is prorated according to the number of hours.

FAQ - Caregivers

  • 1) Would you like to join our team and work at Les P'tites Fées Bleues?

    To work at Les P'tites Fées Bleues, you can send an e-mail to soins@lpfb.be. Please include your name, address and telephone number. Don't forget to attach your CV in PDF format.

    If you are not Belgian, you will have to pass an equivalence test before you can practice in Belgium.

  • 2) Can I come and do my traineeship if I am in my 1st, 2nd, 3rd or 4th year of nursing studies?

    It is possible to do your internship at Les P'tites Fées Bleues if you are in your final year. You will then be considered as a nursing assistant. Contact us by e-mail at soins@lpfb.be.

  • 3) What to do in case of illness or accident at work?

    If you are ill, let us know as soon as possible. You should send your medical certificate to the Rixensart office within 48 hours.

  • 4) I had an accident with my company car, what should I do?

    The first thing to do if you have an accident with your company car is to make a report. After that, you must notify us of the accident.

  • 5) What is the sponsorship bonus?

    The sponsorship bonus is one of the advantages offered by our company. If you are in the company and you hire a nurse at Les P'tites Fées Bleues, you will receive 1000* € net at the signature of this person and 1000* € net after 6 months, if this person is still in the company.

    In total, you will receive €2,000 net thanks to this bonus. You can collect the bonus as many times as you bring nurses into Les P'tites Fées Bleues.

    * Conditions for a full time job; the bonus is prorated according to the number of hours.

FAQ Partners

  • 1) How to organise a contest with Les P'tites Fées Bleues?

    Les P'tites Fées Bleues are always looking for new partners to organise contests! Would you like to work with us?

    We organise contest for :

    • Housekeepers
    • Nurses and care assistants
    • Administrative staff
    • Readers of the CARE@HOME magazine
    • Our contests are shared on our social networks (Facebook and Instagram).

    For more information on how to participate, please send an e-mail to clb@lpfb.be.

  • 2) I am a medical institution, a nursing home, a CMI centre and I would like to collaborate with Les P'tites Fées Bleues for nursing staff.

    Les P'tites Fées Bleues - Home treatment is looking for new collaborations with medical institutions, nursing homes and BMI centres to offer the services of its care staff (nurses and care assistants).

    Please note! This is not a temporary service. For more information, please send an e-mail to mdv@lpfb.be.

FAQ Partners - CARE@HOME

  • 1) How to become a partner editor for CARE@HOME magazine?

    Would you like to write an article for the CARE@HOME magazine? Send an e-mail too clb@lpfb.be and we will send you the different themes for the current year.

  • 2) I would like to buy an advertisement in the CARE@HOME magazine.

    CARE@HOME is a free bimonthly health magazine distributed in various hospitals, medical centres, care facilities, veterinarians and hairdressers in Walloon Brabant and Brussels. For each edition, we have advertising inserts available.

    For more information, you can send an e-mail to clb@lpfb.be.

  • 3) I am a health centre (medical house, private practice, nursing home, etc.) and I would like to receive CARE@HOME.

    If you would like to receive our free health magazine, you can send an e-mail to: clb@lpfb.be.

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